Can it send only the happy ones to Google?
No. I won't build that. Picking who gets the link is review gating.
Everyone gets the link. You also get a text when someone's unhappy, so you can fix it.
Every finished job gets asked for a review.
Everyone gets the same link to your public review page. If someone's unhappy, you get a text too, so you can call them.
You're the customer. Tap a star.
Every rating gets the public link. A low one also sends you a text. Nothing is sent from this page.
How did we do?
- Tap a star. You're the customer.
Your happy customers were never asked.
You did the job right. They said thanks and shut the door.
You meant to ask for a review. You were already on the next job.
So the reviews you get come from the few who went looking for the page.
- You finish a good job and forget to ask.
- The customer means to and never does.
- Asking in person feels awkward.
- An unhappy customer tells Google before they tell you.
So it asks every time.
- It asks after every finished job.
- Everyone gets the same link to your public review page.
- It never hides the link from a low rating.
- If someone's unhappy, you get a text so you can call them.
What happens after a job
You mark the job done
However you do that today.
The customer gets asked
How did we do? One tap.
They get your review link
Every rating. Good or bad.
You hear about the bad ones
A text to you, and a message asking them what went wrong.
I build it around your business, and you try it before a customer does.
Three things you're about to ask
What if I get a bad review?
You get a text when the low rating comes in, with their number.
You can call them that day.
Have you done this for a client yet?
Not yet. I don't have client numbers for this part.
The part you can test today is the receptionist. Call the demo line and give it a bad call.
I don't have client numbers for this yet.
I'd rather tell you that than make something up.
Here is what I can show you. There is a receptionist on a real phone line right now. Call +1 (325) 442-0901 and give it a bad call.
This part gets built the same way, around your business.
It's one part of five.
Call the demo. Then book 15 minutes.
On the call I ask how this works in your business today and where it breaks. Then I tell you what I'd build and what it costs.